Question 1

Does my gazebo / pergola need to go on a base?

Accepted Answer

Yes, all gazebos / pergolas need to sit on a sturdy, even surface. This could be a concrete base or paving slabs.

For tips on creating your own base, visit our base building guide.

Alternatively, if you would like someone to build the base for you we have our base installation directory.

Question 2

How can I place an order for a gazebo / pergola?

Accepted Answer

You can place an order in two convenient ways. Firstly, use our secure online ordering system to browse and select your desired products, adding them to your basket and following the on-screen instructions to complete your purchase.

Alternatively, if you prefer, you can place an order by phone. Simply call our expert team at 01274 036577, and we will be happy to guide you through the process or take your order directly.

Question 3

How is the gazebo / pergola delivered?

Accepted Answer

Once your order is confirmed, we begin manufacturing your gazebo / pergola. Before delivery, we’ll contact you to arrange a suitable delivery date. The building will be delivered via a 26-ton HIAB vehicle, which will crane the cabin package off the truck and place it as close to your property as possible.

If you anticipate any access issues at your delivery address, please inform us when placing your order. Please note that we cannot crane the cabin over obstacles like houses.

The gazebo or log cabin is delivered as a package—contact us if you need specific dimensions, or visit our delivery page for more information.

Question 4

How long does it take to assemble a gazebo / pergola?

Accepted Answer

Assembly typically takes around 4-6 hours, though less experienced DIYers or installers might need a full day. We provide comprehensive assembly instructions and fixings, and you can also refer to our video installation guides for extra support. Should you need assistance, our team is just a phone call away. If you prefer professional installation, we offer a directory of trusted installers across the country, available here.

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